Frequently Asked Questions

Yes, we offer secure video consultations to new and existing patients.

Yes, for existing patients only.

For any routine enquiries please phone 07864 766950 and leave a voicemail, or send us an email at info@therapyformenopause.co.uk and we will endeavour to respond within 24 hours.

Please note we are not a crisis service. If you require urgent support you should contact your GP. Alternatively, you can contact Mental Health Matters who provide a 24-hour emotional support helpline on 0300 323 0139.

If you are experiencing suicidal thoughts or intent to harm, please call 999 or attend your nearest A & E.

You can call Samaritans on 116 123 or, if you wish to discuss a health concern that can’t wait, please call 111, the national helpline for health, and you will be helped by a trained adviser.

We are accredited by the British Association for Behavioural and Cognitive Psychotherapies (BABCP), and we have professional indemnity insurance. We are also an affiliate member of the British Menopause Society. If you require further information, please do ask.

For therapy services, you may reschedule your appointment free of charge up to 48 working hours before the time of your appointment; Saturdays and Sundays are not considered as working days. If you reschedule less than 48 working hours before the scheduled appointment time, you will not be eligible for any refund on any prepayment.

Should you need to cancel your appointment, please contact us as soon as possible. If you do need to cancel, there will be no charge if you give us more than 48 working hours’ notice from the appointment start time; Saturdays and Sundays are not considered as working days.

If you cancel your appointment less than 48 working hours before the scheduled appointment time, you will not be eligible for any refund on any prepayment.

If you do not attend (DNA) your appointment, there will be a 100% charge.

All information and records are held in the strictest confidence and in line with legislation. We will not disclose any details to other agencies unless we have your written consent or in exceptional circumstances when we are required to do so by law. Please also see our Privacy Policy.